We are honored to have Prof. Dr. Harshita Aini Binti Haroon, Head of the Higher Education Leadership Academy (AKEPT), Ministry of Higher Education Malaysia, as our distinguished speaker at the Service Excellence Workshop. This event was organized by PT. Telkom as part of their Corporate Social Responsibility (CSR) initiative for the University of Muhammadiyah Sumatera Utara (UMSU).
The workshop was attended by key stakeholders from UMSU, including heads of administration and staff from various departments. Participants gathered with the shared objective of enhancing the quality of services provided by the university. The interactive sessions, led by Prof. Dr. Harshita, focused on strategies and best practices to improve service delivery and elevate institutional standards.
In her keynote address, Prof. Dr. Harshita emphasized the importance of fostering a culture of excellence, particularly in higher education institutions, where service quality plays a crucial role in shaping the student and staff experience. Her insights provided valuable guidance on how UMSU can implement effective leadership and operational strategies to ensure continuous improvement in all service areas.
The discussions underscored the commitment of UMSU’s administrative team to enhance service standards and align with best practices. This workshop represents a significant step towards realizing the university’s vision of service excellence across all functions and departments.
The event concluded with a collective pledge to apply the knowledge and insights gained during the workshop to further improve service quality at UMSU, ultimately contributing to the overall development of the university.
